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<h1>Pippa Talk Privacy Policy</h1>
<p>Publication date: 31/5/2025</p>

<h2>1. Introduction</h2>
<p>Pippa Talk ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning and social networking application.</p>

<h2>2. Information We Collect</h2>
<h3>2.1 Personal Data</h3>
<p>- Registration: Name, email, age, profile photo.</p>
<p>- Social Features: User-generated posts, comments, audio/video recordings (pronunciation practice), direct messages.</p>
<p>- AI Interactions: Transcripts of conversations with AI tutors.</p>

<h3>2.2 Automatically Collected Data</h3>
<p>- Device Information: IP address, device type, OS version.</p>
<p>- Usage Data: Time spent on features, interaction patterns, clicked topics.</p>
<p>- Location Data: Approximate location (country/city) for matching language partners</p>

<h2>3. How We Use Your Information</h2>
<p>We strictly abide by laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services:</p>
<p>- We use your personal information to analyze user demographics.</p>
<p>- We may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies.</p>
<p>- We do not treat log data as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information for purposes such as understanding or improving the services.</p>
<p>- The user's public information includes name, age, profile picture, current city, and time zone. We will never show your exact location or email address. You can choose not to share any information with other users in your profile settings.</p>
<p>- Device information: We will receive and record information about the device you use according to the specific permissions granted by you during the software installation and use (such as IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware feature information) as well as information about the location of the device (such as IP address, GPS location and WLAN access point that can provide relevant information, Bluetooth, and base station sensor information).</p>
<p>- Please note that separate device information and log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify specific natural persons, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use. Unless your authorization is obtained, or laws and regulations provide otherwise, we will anonymize and de-identify this type of personal information.</p>

<h2>4. Data Sharing & Disclosure</h2>
<p>- If you are approved for our services, your account will be governed by Pippa Talk's respective privacy policies. Personal information will only be used by Pippa Talk to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.</p>
<p>- The accessed third-party service is operated by the relevant third party and is subject to the third party's own terms of service and information protection statement (not this "Pippa Talk Privacy Policy").</p>
<p>- We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take corresponding security measures.</p>
<p>- At the same time, we collect and use this analytical information in an aggregated form, so we cannot reasonably manipulate it to identify any specific individual user</p>

<h2>5. Data Retention & Security</h2>
<p>- We endeavour to protect you from unauthorized access or alteration, disclosure or destruction of your information through responsible and feasible security measures that are universal within the industry.</p>
<p>- We have implemented reasonable security practices and documented information security policies which comprise all relevant security control measures that are commensurate with the protection of the information assets (including your data). However, despite our commercially reasonable efforts to safeguard your information, it is difficult and impossible for any entity to promise complete security to your personal data. If you deem that your account or information is no longer secure, please notify us immediately and we will take necessary actions as expeditiously as possible</p>

<h3>5.1 Data protection</h3>
<p>- We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment, or distribution, and against loss, deletion, or misuse.</p>
<p>- In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services.</p>

<h3>5.2  Security incident handling measures</h3>
<p>In the event of personal information leakage, damage, loss, or other security incidents, we will activate emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, as well as the handling and remedial measures we are about to or have taken, in the form of push notifications, emails, etc. If it is difficult to notify users one by one, we will issue a warning through announcements and other methods.</p>

<h3>5.3 How you can manage your information</h3>
<p>- When you find that there are errors in our processing of information about you, you have the right to request us to make corrections. In the process of providing services, you may need to activate some device permissions, such as notifications, photo album, camera, and microphone.</p>
<p>- You can choose to turn off some or all of the permissions in the [Settings] of your device at any time to stop Pippa Talk from collecting your personal information.</p>
<p>- You can submit an account cancellation application on the Pippa Talk app by yourself with the cancellation method: [Me→Settings→Delete Account]. After you delete your account, we will delete your corresponding personal information immediately. The processing of your information is generally completed within 1 business day.</p>

<h2>6. Children’s Privacy</h2>
<p>COPPA Compliance: Users under 18 are prohibited. Parents may request deletion of inadvertently collected data.</p>

<h2>7. Policy Updates</h2>
<p>- Users will be notified of material changes via in-app alerts. We reserve the right to modify this data privacy policy at any time and may revise this policy in due course.</p>
<p>- If you do not agree with the revised privacy policy, you have the right to and should stop using Pippa Talk services immediately. If you continue to use Pippa Talk's services, it is deemed that you have accepted the modifications made by Pippa Talk to the relevant terms of this policy.</p>

<h2>8. Contact Us</h2>
<p>If you have any questions or concerns about our privacy policy or data processing, please contact us via in-app customer service</p>
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